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Data protection and privacy statement

We are committed to protecting the privacy of any information you give us when you ‘Register’ for Hyatt Homes information. We require only the information we need to provide a service to you. You should only submit information to us through this site if you agree we may use it in accordance with the privacy statement.

Property Application

– Each application is for a single user only, unless it is a joint application;

– You undertake that all information provided by you for the purposes of completing an application is accurate and complete. You are able to update your information within your account and you are responsible for doing this and undertake to do so;

– You accept sole responsibility for all use of and for keeping secret any account ID and password that may have been given to you or chosen by you for use on this site

Privacy Notice

This privacy notice tells you about the information we collect from you when you sign up via our website as a Hyatt Homes user in order to purchase a home. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Hyatt Homes Limited. Our address is Studio 9B, Queens Yard, Hackney, E9 5EN. You can contact us by post at the above address, by email at info@hyatthomes.co.uk or by telephone on +44 (0) 20 3417 0868.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?

When you apply online, we ask you for your name, address, contact telephone number, email address and place of work and relevant financial information. To match you with a scheme we will ask for further data to prove your eligibility for a scheme. This will include providing documentary evidence of information such as: your salary; your personal savings; your place of work; and your current address (“Eligibility Information”). You may be asked to submit your financial eligibility information into a third-party website. Our third-party associate is Censeo and Torc24, they are a UK registered company and comply with GDPR. Censeo or Torc24 will confirm to us whether or not you meet the financial eligibility criteria and confirm various financial information regarding your salary and deposit.

You will also be asked to complete a section within the property application form containing questions relating to sensitive data such as your sexuality, your ethnicity and physical disabilities.

Why do we collect this information?

We will use your information to send you emails informing you when a new property that meets the requirements specified in your user account settings has been added to hyatthomes.com. We may also send other emails promoting specific affordable homes and/or providers of affordable homes and ‘house-keeping’ matters (i.e. information from Hyatt Homes Limited in relation to the maintenance of your user account (for example, changes to Terms and Conditions).

Eligibility Information is required as part of our obligations to the Local Authorities and Government. Planning regulations for properties specify that they can only be sold to someone who meets specific criteria. Hyatt Homes Limited need the Eligibility Information to ensure compliance with these planning regulations.

Information via the application form is collected to comply with a requirement of Local Authorities to verify eligibility for affordable homes and for equality and diversity monitoring. Any information we share with a Local Authority will be anonymised.


When creating your user account, you will also be offered the option to receive a general newsletter from Hyatt Homes Limited, which will contain news directly or indirectly related to affordable home ownership, including, but not restricted to: government scheme news; mortgage news; changes to the Hyatt Homes Limited website. Registering to receive newsletters from Hyatt Homes Limited is optional and by doing so you agree to receive news and information from Hyatt Homes Limited which may include promotion of third party products and/or services which Hyatt Homes Limited believe may be of interest to you, and/or where the product and/or service is directly or indirectly related to affordable home ownership (e.g. financial services, including mortgages). You may hold an account without receiving the Newsletters, receipt of newsletters is optional.

What do we do with your information?

Your information is stored safely in our database in the UK. Some information is shared as detailed below.

We may, if we are required by law to do so, share your information with Local Authorities, for the purpose of verifying eligibility for affordable homes and equality and diversity monitoring, Independent Mortgage Advisors, for the purpose of ensuring affordability for affordable homes and with our affiliated partners for the purpose of understanding the value of homes in London.

Censeo will be informed if you are being offered a property (they will be told which property you are being offered).

Your information on the application form may be shared with Local Authorities for the purpose of verifying eligibility for affordable homes and equality and diversity monitoring, and to comply with our obligation to provide sales reports this information will be anonymised.

Independent Mortgage Advisors, for the purpose of ensuring affordability for affordable homes and with our affiliated partners for the purpose of understanding the value of homes in London.

How long do we keep your information for?

Your information is kept for as long as 3 years and we reserve the right to remove your information without notice.

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. You can also ask us to confirm who we have shared your information with and what we have shared.

You can ask for it to be erased and you can ask for us to give you a copy of the information.

If you wish to have information removed or wish to contact us relating to any of these matters you can submit a request or contact us by email, post or telephone, please use the contact information provided above.

You can also ask us to stop sending you the newsletter at any time, either by clicking the unsubscribe link at the end of any newsletter, or by emailing, writing or telephoning us using the contact details above.

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org/concerns or write to them at:

Information Commissioner’s Office

Wycliffe House

Water Lane




We recognise the importance both of keeping your information secure and of letting you know what we intend to do with that information. If your information will be shared with any third party this is detailed in this notice. The privacy notice will also detail what we will do with your information and how long we will hold it for. Finally, the privacy notice confirms how you can be removed from our database and how to complain. We may amend our privacy notice to reflect changes to our business, website or to data protection legislation. We therefore ask you revisit all relevant privacy notices on a regular basis to ensure you are familiar with their terms.